POLICIES

  REFUND POLICY  

  • Kassirer Sports will provide refunds for any reason as long as the request has been received in writing at least 4 days prior to the start of a session. 

    • Please note, there is a $25 cancellation processing fee applied to all refund transactions. 

  • Kassirer Sports does not provide refunds for requests made within 3 days of the start of a session for any reason.

    • No exceptions, including medical.

  • Kassirer Sports expects all kids to participate and listen to the coaches. There are no refunds provided if a child needs to be removed from a class/session due to disruptive behavior.

  • Kassirer Sports does not provide refunds for classes we provide, but that your child is unable to attend, for any reason, whether they were provided in-person or virtually

  • Kassirer Sports will provide full refunds if we need to cancel a class for any reason before it begins.

Please note, this Refund Policy is non-negotiable. It is established because we hire coaches, order equipment, and pay for/rent facilities based on the number of kids registered at the start of a session. On occasion, we have to run a class at our minimum enrollment number. If a child drops out after the session begins, it could cause us to have to cancel our class for everyone. 

  MAKE-UP POLICY  

  • Kassirer Sports will make every effort to provide make-ups, either by adding on dates to the end of a session, or additional time to each class to make up for time missed. 

  • Make-up classes will be provided when classes are cancelled due to:

    • Schedule changes​

    • Inclement weather

    • Other natural causes

  • In the event schools, need to close due to a Pandemic, or any other unforeseen circumstances, Kassirer Sports will complete the session with Virtual Online classes. 

  • Kassirer Sports will provide credit towards future classes if we are unable to make-up time missed due to a cancelled class, either in-person or virtually. 

    • This credit will be applied to your Kassirer Sports account and kept on file for future use. To note, this credit does not have an expiration date. ​

  LATE PICK-UP POLICY  

  • All Kassirer Sports coaches will arrive 10-15 minutes before class begins. 

    • Coaches are not permitted to leave any children unattended before or after class. 

  • We expect parents to be waiting to pick up their children promptly after class. ​

    • Your session fee does not include supervision after class. 

      • If you do arrive late to pick up your child, our coach will need to wait with them until you arrive. As a result, you will need to pay your coach directly for their time. ​

      • Coaches charge $1.00 per minute for the time they spend babysitting a child after class. 

    • Many of our coaches need to get to other classes following your class. If you arrive late for pick-up, you could cause that coach to be late for their next class. 

  • After class, Kassirer Sports coaches will escort any children attending school daycare to the proper location on school grounds

  RAIN-OUT POLICY  

  • Kassirer Sports will make every effort to provide classes and have the kids play. Often times, weather predictions can be inaccurate, so we do not cancel based on a projected weather report alone. 

  • Our coaches will monitor the rain at each of our schools/locations throughout the day and will wait to cancel until 1 - 1.5 hours prior to your scheduled start time. ​

  • In the event we do have to cancel due to rain, you will receive an email and/or text from your coach notifying you of the cancellation. ​

  • Please note, this communication will be sent to the email/cell phone listed on your child's account and provided at the time of registration.

  • If you have not heard from your coach and it is not raining harder than a drizzle, you should assume we will have class that day. 

  • If it is pouring rain and projected to continue throughout the day, we will not be able to play. The playground/grassy fields will be slippery and not safe for kids to play on. 

  • If we do have to cancel for weather, please be sure to coordinate pick-up for your child immediately after school dismissal.

  • LinkedIn
  • Facebook
  • YouTube - Black Circle

This website is powered by Wix, but is owned by and subject to the Kassirer Sports Privacy Policy.    ©2021 Wix